Trusted by 20+ founders across 3 regions | U.S.A. • Canada • LATAM | English • Spanish • Portuguese

Fractional COO & Operations Partner

Your Business Is Growing.
Your Operations Can't Keep Up.

Reclaim 10+ hours a week. We embed as your fractional COO — building the systems, managing the teams, and owning the execution you shouldn't be doing anymore.

Book a Strategy Call Explore Services
Arnaldo Dos Santos — Fractional COO and Operations Partner at Dossdan Group
Arnaldo Dos Santos Fractional COO & Operations Partner
10+ Hours/week reclaimed
$1M–$20M Revenue range we serve
3 Regions served

The Reality

This Is What's Really Happening

01

Payroll takes more time than it should.

02

Contractors need constant supervision.

03

No one owns anything unless you push it.

04

Processes live in your head.

05

You're exhausted from managing everything.

Our Approach

How We Transform Your Operations

01

Diagnostic Audit

We conduct a structured operational audit to identify overlaps, inefficiencies, and blocked workflows that limit your ability to scale.

02

Systems Framework

We build customized SOPs and the accountability structures needed to operate without constant supervision.

03

Proactive Ownership

We assume direct operational execution, managing teams and vendors to ensure frictionless results.

Engineered for Execution

We don't just consult — we integrate.
Our services remove the operational weight from the visionary leader.

01

Fractional COO

Continuous operational leadership to manage your team and strategy without the expense of a full-time executive.

02

Operations Audit

A deep dive into your current workflows to identify profit leaks, bottlenecks, and structural weaknesses.

03

Systems & SOP Design

Creating the definitive playbook for your business so that processes remain consistent even as you scale up.

04

Payroll Oversight

Supervising payroll workflows and compliance to ensure your team is paid correctly and on time, every time.

05

Vendor Management

Managing third-party relationships and performance to ensure external partners deliver on their promises.

06

Strategic Execution

Direct implementation and oversight that bridges the gap between high-level vision and daily reality.

07

AI-Powered Sales Operations

We extend our operational approach into your sales pipeline — deploying AI agents that prospect, qualify, and book meetings so your team can focus on closing.

Book a Strategy Call Get the Free Checklist

Ready to step away from the daily chaos? A strategy call is the first step toward operational freedom.

The Execution Process

We don't advise from the sidelines.
We manage and implement.

01

See the Problem Clearly

We identify what's breaking and why it keeps happening.

02

Build Structure

We create clear ownership, systems, and processes.

03

Implement

We roll it out with your team and make it stick.

04

Ongoing Oversight

We stay involved so the chaos doesn't come back.

Who We Serve

Built for established leaders ready for operations that match their vision.

We work with businesses ready to move beyond "founder-led" chaos and into structured, repeatable excellence. Our model is built for those who value time and execution over theory.

  • Business revenue between $1M–$20M
  • Direct need for immediate operational structure
  • Ready to delegate the "operations department"
  • Seeking structure without a full-time executive hire
Book a Strategy Call
87% of our clients renew their engagement within the first year
60 days average time to measurable operational improvement
3x faster decision-making after systems are in place

Proven Results

Real Outcomes From Real Engagements

Professional Services Firm • $3M Revenue

Payroll errors eliminated in 60 days

Before12+ errors/month
AfterZero errors

Restructured payroll workflows, introduced dual-approval system, and implemented automated compliance checks.

E-Commerce Brand • $5M Revenue

Founder reclaimed 15+ hours per week

Before65-hour weeks
AfterUnder 50 hours

Built complete SOP library, hired and onboarded an operations coordinator, and created vendor accountability dashboards.

Consulting Firm • $8M Revenue

Cross-border operations unified in 90 days

Before3 disconnected teams
After1 unified system

Consolidated U.S., Canada, and LATAM operations into a single framework with trilingual communication protocols.

SaaS Startup • $2M Revenue

Vendor costs reduced 35% in 45 days

Before$18K/mo vendor spend
After$11.7K/mo vendor spend

Audited all vendor contracts, renegotiated terms, and eliminated redundant tools. Freed $75K+ annually.

Healthcare Services • $12M Revenue

AI sales pipeline built from scratch

BeforeManual outreach only
After40+ meetings/month

Deployed AI-powered prospecting across email and LinkedIn. Sales team went from 8 to 40+ qualified conversations per month.

Client Voices

What Our Partners Say

★★★★★
"Arnaldo didn't just advise — he took ownership. Within 60 days, our payroll errors dropped to zero and our team finally had clear accountability structures."
CA
Carlos AscanioCEO, Professional Services Firm
★★★★★
"We were drowning in operational chaos. Dossdan Group built the systems we needed and stayed to make sure they actually worked. That's rare."
FJ
Freddy JohnstonFounder, E-Commerce Brand
★★★★★
"Having a fractional COO who understands both U.S. and LATAM operations was a game-changer for our cross-border expansion."
MB
Maria BermudezManaging Director, Consulting Firm

Free Resource

The Operations Audit Checklist

The same diagnostic framework we use with every new client — 27 questions across team structure, workflows, vendor management, and financial operations. Identify exactly where your business is leaking time and money.

  • Pinpoint your top 3 operational bottlenecks
  • Score your business across 6 key areas
  • Get a prioritized action plan you can start today

No spam. Unsubscribe anytime.

The Fractional Partner

Meet Your Operations Partner

Arnaldo Dos Santos brings over 12 years of corporate and entrepreneurial experience, working directly with founders and CEOs who are stuck managing every operational detail. We don't advise from the sidelines — we embed into your business, build the systems it needs, and manage execution daily.

With multilingual capability across English, Spanish, and Portuguese, we bridge operations across North America and Latin America — eliminating you as the bottleneck to your own growth.

Multilingual ExecutionEnglish, Spanish, Portuguese
Direct InvolvementHands-on, not advisory
Cross-BorderU.S.A., Canada, LATAM
Book a Strategy Call Follow on LinkedIn
Arnaldo Dos Santos — Fractional COO and Operations Partner

Arnaldo Dos Santos

Fractional COO & Operations Partner

Frequently Asked Questions

Common Questions

A strategic partner who manages operations and systems without the cost of a full-time executive. We integrate into your workflows to build structure, manage teams, and own execution — not just advise.

No. Consultants deliver a report and leave. We own implementation and manage vendors to ensure SOPs are actually followed. We stay embedded in your operations until the systems run without you.

No. We collaborate with them as your internal operations department, overseeing output to ensure systems run correctly without your constant attention.

Most engagements start with a 90-day operational reset. From there, many clients transition to ongoing fractional COO support. We begin with a 30-minute diagnostic session to assess your specific needs and recommend the right scope.

We run a full operational diagnostic — mapping your workflows, team structure, vendor relationships, and pain points. By day 30, you'll have a clear action plan with priorities, owners, and timelines for every fix.

We offer two main models: Operations Audit (one-time, project-based, 2-4 weeks) and Fractional COO (monthly retainer based on hours and scope). Every engagement begins with a free 30-minute strategy call.

After your strategy call, we kick off with a structured onboarding week: access to your tools, introductions to your team, and a deep-dive into current workflows. By week two, we're already executing.

The strategic layer — designing, structuring, and managing your entire sales pipeline using AI tools. We handle everything from identifying ideal customer profiles to integrating with your CRM and calendar.

We set up AI-driven outreach systems that research prospects, craft personalized messages, and manage multi-step follow-up sequences. Most clients see 3-5x more qualified meetings within the first 60 days.

Yes. We serve clients across the U.S., Canada, and Latin America. Our trilingual capability (English, Spanish, Portuguese) makes us uniquely suited for cross-border operations.

View All FAQs

Insights

Operational Thinking for Growing Businesses

Operations

Why Most SOPs Fail — And How to Build Ones That Stick

The difference between a process doc that collects dust and one your team actually follows comes down to three design principles.

Read More → Growth

The $3M–$10M Trap: When Founder-Led Operations Break

What got you to $3M won't get you to $10M. Here's where most scaling businesses hit their operational ceiling — and how to break through.

Read More → AI & Sales

AI Sales Agents: What They Actually Do (And Don't Do)

Separating the hype from reality — a practical guide to what AI-powered prospecting looks like for a $5M–$15M business.

Read More →

Stop Being Your Company's Bottleneck.

You built the business. Now let it grow without you managing every detail. Our strategy session identifies the operational weight holding you back.

Book a Strategy Call

Before You Go

Grab the Free Operations Audit Checklist

27 diagnostic questions to find exactly where your business is leaking time and money.

Get the Checklist